Suporting 360 Documents

Frequently Asked Questions About 360 Feedback

Feedback receivers (subjects) invite a self-selected panel of their colleagues to provide both positive and constructive feedback, using a survey to collect data.
This highly objective, structured process collects anonymous ratings and comments about work performance using computer-based software.
Using the collected data, a comprehensive, confidential report of the assessment results is prepared for the subjects for their personal development.

Feedback from colleagues about one's strengths and areas for improvement is critical to improving performance and developing professionally.
This process will enable participants to develop greater awareness about their effectiveness, as they comprehend the perceptions that others have of them.
This is also the beginning of both a special communication process with colleagues and a developmental process for participants.

Using a software program called 20/20 Insight Gold, a customized assessment is created that reflects the competencies and behaviors expected for a person in the role or position.
Complete instructions are emailed to each person who participates in the assessment process and phone support if available if needed.
Each respondent will receive an e-mail message from the assessment coordinator requesting an online response through a confidential website.

The assessment questions focus upon specific, job-related skills and behaviors for someone in this job role.
The software collects highly objective, structured measurements on a 5-, 7- or 10 -point scale as well as optional comments after each item and at the end of the assessment.
The anonymous ratings and comments will provide participants with important feedback to assist them with their professional development.

The self-selected respondent categories may include the manager/s, direct reports, peers, customers, and others.
Respondents should be those who observe the subject's behavior and know them best.
Subjects will value the feedback more if they select a variety of respondents, not just those who may give them favorable ratings.

Subjects may choose up to 12 respondents among the various respondent categories listed below. The maximum is 12; however, for an additional charge, more respondents may be selected.

Subjects should select people who can provide honest feedback that is both positive and constructive, as the subject will be the only person who reviews the results. No one else will be given a copy of the report without permission.
When asking a person to respond, a firm commitment is required. The respondent should agree to participate and complete the assessment by the due date.

When the respondents receive their online assessment questionnaire, they enter a self-selected password before completing the assessment.
Except for the manager of the participant, the feedback is anonymous because the final report combines each respondent's information with others in his/her respondent group (such as peers).
The assessment data is returned through a web server for processing. No one can access the data except the assessment coordinator.

The time required of each respondent completing one assessment is typically no more than 30-60 minutes, depending on the number of comments that are included.

To ensure follow through, developmental activities related to the data enhance the probability that 360° feedback will produce the desired improvements in performance.
Using the Development Planning Guide and Individual Planning Software, participants learn how to interpret their feedback and prepare a personal development plan in a group feedback session or individual coaching session.
In a follow-up meeting with the manager and/or coach, participants share their strengths and areas for improvement as well as a preliminary development plan.
As development progresses, additional coaching and re-assessment are recommended.