Performance Improvement Processes
What is Performance Consulting?
Performance Improvement Consulting was created by Dana and Jim Robinson, owners of Partners in Change. Nancy Henson achieved certification in 1996 as a performance consultant through Partners in Change.
Performance Consulting is a process in which clients and consultants partner to improve workplace performance in support of business goals.
Comparing the traditional approach to the performance approach helps to focus on what we want people to do more, better, or differently. In other words, what would you like to see people do that they aren't doing now?
Traditional Approach |
vs |
Performance Approach |
| Focuses on the solution that is implemented. |
|
Focuses on what people need to do; the solution is a means to an end. |
| Event-oriented. |
|
Process-oriented. |
| Relies on one solution. |
|
Relies on multiple solutions. |
| Front-end assessment is optional; identifying barriers to desired performance rarely done. |
|
Front-end assessment is mandatory; work environment barriers to skill transfer are identified. |
Benefits of Performance Improvement
Performance Improvement benefits the client organization through:
- Consulting with the client to diagnose the performance issue before recommending training or other interventions
- Developing partnerships with management to resolve performance issues
- Linking the intervention to the business needs of the organization
- Achieving a return in the investment for the client organization
What are the Steps?
- Describe current performance and/or process.
- Identify gap between SHOULD and CURRENT.
- Identify causes of performance and/or process gaps.
- Identify skills and knowledge needs.
- Identify work environment needs.
- Select intervention (training or other solution) to improve performance.
- Implement intervention and measure results
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"Your talents in individual and group counseling were invaluable in assisting us in restarting with a clean slate... The before Henson and after Henson difference in our office is significant." - Wallace, Deist, and Schneider
