Professional Presence & Business Etiquette

"You never get a second chance to make a great first impression" is a common saying, but very true. In the first thirty seconds people make judgments about us on a subconscious level, based on what they see, hear, and sense. Professional Presence is designed to help participants tailor their image, communication, and business manners to improve their careers and self-esteem. Professional behavior in the workplace contributes to the positive image of you and your company.

Nancy Henson, a business and image consultant, will present Professional Presence, a program of up-to-date business practices that impact how others perceive you in a professional manner. Nancy resides in Dayton, Ohio, where she manages an employee development consulting business. Prior to forming her own firm in 1995, Nancy designed, delivered, and managed training programs for employees worldwide for AT&T.

Nancy has presented similar programs for NCR, CompuServe, Bank One, Messer Construction Company, Wallace, Deist, and Schneider, Hobart Corporation, Standard Register, and others. Her engaging and open style will make this a worthwhile event, so plan to join us for Professional Presence. Some of the topics we will discuss:

  • Why is Etiquette Important?
  • Changes in the Workplace and its Impact on Etiquette
  • Professional Behaviors and Attitudes
  • Visual Image (Attire, Grooming, Work Area)
  • Introductions and Networking
  • Communication Competence
  • Business Relationships with Manager, Peers, Direct Reports, and Customers
  • Telephone and E-Mail Etiquette
  • Business Dining and Entertaining Clients
  • Top Ten Fatal Errors at Social Gatherings

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